Retail Sales Supervisor — Lead Exceptional Customer Experience

The Reformation Inc.; New York (NY); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid vacation

401K with match

Job summary

The Reformation Inc. in New York is seeking a Sales Supervisor to lead the store’s sales efforts and deliver an exceptional customer experience. You will motivate the team, drive store goals, and embody the brand in every customer interaction.

You will oversee inventory, merchandising execution, and loss-prevention initiatives while partnering with leadership to grow client relationships and maintain operational excellence.

Qualifications

• Minimum of 3 years retail experience required.
• Experience in sales or retail operations is preferred.
• Capable of thriving in a fast-paced environment.
• Strong interpersonal and communication skills.
• Proactive problem-solving with attention to detail.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example to grow clientele and foster loyalty.
• Deliver an excellent customer experience with a customer-first mindset.
• Support in-store tech initiatives to enhance shopping.
• Maintain strong inventory accuracy and controls.
• Track and improve fulfillment metrics and cycle counts.
• Contribute to loss prevention and staff training.
• Oversee store operations and merchandising execution.
• Coach and onboard new hires to elevate performance.

Skills

Retail Experience

Sales Leadership

Customer Service

Communication

Problem Solving

Team Leadership

Job description

The Reformation Inc. in New York is seeking a Sales Supervisor to lead the store’s sales efforts and deliver an exceptional customer experience. You will motivate the team, drive store goals, and embody the brand in every customer interaction.

You will oversee inventory, merchandising execution, and loss-prevention initiatives while partnering with leadership to grow client relationships and maintain operational excellence.