Store Leader: Elevate Sales & Customer Experience

Reformation; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Commuter benefits

Paid time off

Retirement plan

Employee discounts

Fertility care support

Job summary

Reformation Store Manager in the United States is a leadership role focused on delivering outstanding customer experiences and achieving store revenue targets in a fast-paced environment. You will oversee operations, scheduling, inventory control, and staff development while upholding the Reformation brand and sustainability commitments.

You will drive client engagement, coach the team for performance, and collaborate with regional leadership to optimize merchandising, reporting, and store

Qualifications

• Minimum of 5 years retail experience.
• Minimum of 4 years retail management experience.
• Experience with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• The drive to take on new challenges with the self-motivation for continuous personal and team development.
• The ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work.
• A keen eye for identifying and evaluating new business opportunities.

Responsibilities

• Measure and monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
• To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

Skills

Retail experience

Retail management

Sales experience

Customer service

Team leadership

Job description

Reformation Store Manager in the United States is a leadership role focused on delivering outstanding customer experiences and achieving store revenue targets in a fast-paced environment. You will oversee operations, scheduling, inventory control, and staff development while upholding the Reformation brand and sustainability commitments.

You will drive client engagement, coach the team for performance, and collaborate with regional leadership to optimize merchandising, reporting, and store