Retail Sales Lead - Elevate Customer Experience

Pop Mart; Lynnwood (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART in Lynnwood, WA is seeking a Retail Sales Lead to guide daily store operations and deliver exceptional customer experiences. As Leader on Duty, you will oversee the team, coach associates, and ensure accurate POS transactions while driving sales performance.

You will mentor staff, promote product categories, and maintain an engaging, visually compelling store environment that reflects POP MART's brand and collectible culture for shoppers and collectors alike.

Qualifications

• 1+ years of retail experience; leadership or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Ability to interpret business metrics and use data to improve store performance.

Responsibilities

• Lead by example to deliver an exceptional customer experience and drive a customer-first culture.
• Serve as Leader on Duty, guiding daily operations in the absence of store leadership.
• Coach and motivate Sales Associates to meet or exceed store goals.
• Develop relationships with customers by telling the POP MART stories and product launches.
• Maintain an engaging environment; ensure merchandising, inventory, and POS accuracy.

Skills

Retail leadership

Customer service

Communication

Coaching

Attention to detail

Data interpretation

Team motivation

Job description

POP MART in Lynnwood, WA is seeking a Retail Sales Lead to guide daily store operations and deliver exceptional customer experiences. As Leader on Duty, you will oversee the team, coach associates, and ensure accurate POS transactions while driving sales performance.

You will mentor staff, promote product categories, and maintain an engaging, visually compelling store environment that reflects POP MART's brand and collectible culture for shoppers and collectors alike.