Retail Sales Lead - Inspire Fans, Elevate Store Experience

POP MART Americas Inc.; United States; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking a Retail Sales Lead in Lynnwood, WA. You will lead by example, coaching sales associates, driving store performance, and delivering a premium customer experience.

You will manage daily operations, inventory, and merchandising, while promoting POP MART products and exclusive collections. This role reports to the Store Manager and requires flexibility for evenings, weekends, and holidays.

Qualifications

• 1+ years of retail experience; leadership or supervisory experience preferred.
• Passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills.
• Ability to motivate others and foster a collaborative team environment.
• Strong organizational skills with attention to detail.

Responsibilities

• Lead by example to deliver exceptional customer experiences and inspire a customer-first culture.
• Help achieve store sales goals and KPIs including conversion, UPT, ATV, and customer engagement.
• Execute opening and closing procedures and maintain a clean, safe store environment.
• Support visual merchandising, inventory accuracy, replenishment, and back-of-house organization.
• Act as brand ambassador, supporting in-store events and POP MART initiatives.

Skills

Retail leadership

Customer service

Communication

Team motivation

POS proficiency

Education

High school diploma

Job description

POP MART Americas Inc. is seeking a Retail Sales Lead in Lynnwood, WA. You will lead by example, coaching sales associates, driving store performance, and delivering a premium customer experience.

You will manage daily operations, inventory, and merchandising, while promoting POP MART products and exclusive collections. This role reports to the Store Manager and requires flexibility for evenings, weekends, and holidays.