Retail Sales Lead: Inspire Teams & Elevate Experience

POP MART; Washington; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking a Retail Sales Lead in Tulalip Bay, WA. You will lead on the sales floor, coach associates, and ensure exceptional customer experiences while supporting daily store operations.

As the Leader on Duty when the Store Manager is unavailable, you will drive sales performance, manage inventories, and execute visual merchandising standards across launches and seasonal campaigns, while staying aligned with POP MART’s brand and community initiatives.

Qualifications

• 1+ years of retail experience; leadership or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Interest in designer toys, collectibles, art, anime, gaming, fashion or pop culture valued.
• Strong communication, coaching and interpersonal skills.
• Ability to motivate others and foster a collaborative team environment.
• Strong organizational skills with attention to detail.
• Able to make decisions and prioritize tasks in a fast-paced retail setting.
• Ability to interpret business metrics and use data to improve store performance.
• Adapt quickly to changing priorities and business needs.
• Basic computer and POS proficiency.

Responsibilities

• Lead by example to deliver an exceptional customer experience and a customer-first culture.
• Serve as Leader on Duty in the absence of the Store Manager or Assistant Manager.
• Coach, motivate, and support Sales Associates to meet goals.
• Build relationships by sharing POP MART artist stories and collections.
• Create an energetic, inclusive environment for customers and team members.
• Help achieve store sales goals and key KPIs through product recommendations.
• Identify opportunities to improve store performance and communicate needs to leadership.
• Execute opening/closing procedures and ensure policy compliance.
• Maintain a clean, organized, safe, and visually compelling store environment.
• Process transactions, returns, exchanges, and other POS activities.
• Support shipment processing, replenishment, inventory accuracy and cycle counts.
• Protect assets by following cash handling and loss-prevention procedures.
• Execute visual merchandising standards and promotional displays.
• Install fixtures, decals and planograms for launches and campaigns.
• Refresh merchandising based on inventory levels and business priorities.
• Support inventory audits, receiving, transfers, and back-of-house organization.
• Partner with leadership to maintain inventory accuracy for merchandise availability.
• Serve as brand ambassador and participate in in-store events and activations.
• Support Robo Shop operations where applicable and work evenings/weekends as needed.

Skills

Leadership

Retail experience

Communication

Coaching

POS proficiency

Education

High School Diploma

Tools

POS system

Job description

POP MART is seeking a Retail Sales Lead in Tulalip Bay, WA. You will lead on the sales floor, coach associates, and ensure exceptional customer experiences while supporting daily store operations.

As the Leader on Duty when the Store Manager is unavailable, you will drive sales performance, manage inventories, and execute visual merchandising standards across launches and seasonal campaigns, while staying aligned with POP MART’s brand and community initiatives.