Retail Sales Lead: Inspire Teams & Elevate Customer Experience

Pop Mart; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. in Walt Whitman Mall is seeking a Retail Sales Lead to head the sales floor, support daily operations, and elevate the customer experience.

You will serve as Leader on Duty, coaching associates and guiding the team to meet performance targets while upholding POP MART’s brand stories. The role emphasizes store operations, merchandising, inventory accuracy, and collaboration with leadership.

Qualifications

• 1+ years of retail experience; leadership preferred.
• Strong communication and interpersonal skills.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

• Lead by example to deliver an exceptional customer experience and drive the customer-first culture.
• Coach, motivate, and support sales associates to achieve store goals.
• Execute opening and closing procedures and maintain store operations & visual standards.
• Support inventory, replenishment, and back-of-house organization; assist with events and campaigns.

Skills

Retail experience

Leadership

Communication

Coaching

POS proficiency

Education

High School Diploma or equivalent

Tools

POS system

Inventory management

MS Excel

Job description

POP MART Americas Inc. in Walt Whitman Mall is seeking a Retail Sales Lead to head the sales floor, support daily operations, and elevate the customer experience.

You will serve as Leader on Duty, coaching associates and guiding the team to meet performance targets while upholding POP MART’s brand stories. The role emphasizes store operations, merchandising, inventory accuracy, and collaboration with leadership.