Sales Lead — Pop Culture Toy Store

Pop Mart; United States; Presencial; USD 23.000 - 29.000; Jornada completa

Descripción de la vacante

POP MART Americas Inc. in Tulalip Bay, WA seeks a Retail Sales Lead to guide daily operations and deliver exceptional customer experiences on the sales floor.

You will act as Leader on Duty, coach associates, and drive sales performance while representing the POP MART brand with passion and knowledge. You will manage inventory, merchandising, and events, ensure POS accuracy, and uphold store standards while collaborating with the Store Manager to meet KPI targets and community initiatives.

Formación

• 1+ years of retail leadership experience and supervisory exposure.
• Strong focus on delivering exceptional customer experiences.
• Excellent communication and interpersonal skills.

Responsabilidades

• Lead by example to deliver an exceptional customer experience and drive a customer-first culture.
• Serve as Leader on Duty when Store Manager or Assistant is unavailable.
• Coach and motivate Sales Associates to meet individual and store goals.
• Promote product categories and exclusive collections through knowledgeable recommendations.
• Maintain POS accuracy and handle transactions, returns and exchanges.
• Support shipment processing, replenishment, inventory accuracy and merchandising.

Conocimientos

Retail leadership

Customer experience

Communication

Team coaching

POS proficiency

Educación

High School Diploma or equivalent

Descripción del empleo

POP MART Americas Inc. in Tulalip Bay, WA seeks a Retail Sales Lead to guide daily operations and deliver exceptional customer experiences on the sales floor.

You will act as Leader on Duty, coach associates, and drive sales performance while representing the POP MART brand with passion and knowledge. You will manage inventory, merchandising, and events, ensure POS accuracy, and uphold store standards while collaborating with the Store Manager to meet KPI targets and community initiatives.