Retail Sales Lead - Elevate Customer Experience

Warby Parker; Dedham (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement plan

Paid holidays

Vacation days

Free eyewear

Employee stock purchase plan

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to help create amazing experiences for our customers. In this role, you will lead on the floor when a manager isn’t present and share Warby Parker’s story while participating in process improvements.

You bring 6+ months in a management role, exceptional people skills, and an entrepreneurial spirit. A positive energy and team focus are essential, along with a commitment to inclusive, customer-first service.

Qualifications

• 6+ months in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Able to stay cool under pressure and adapt quickly.
• Entrepreneurial spirit and curiosity.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead by example as a team player.
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

Customer service

Interpersonal communication

Leadership

Adaptability

Entrepreneurial spirit

Team player

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to help create amazing experiences for our customers. In this role, you will lead on the floor when a manager isn’t present and share Warby Parker’s story while participating in process improvements.

You bring 6+ months in a management role, exceptional people skills, and an entrepreneurial spirit. A positive energy and team focus are essential, along with a commitment to inclusive, customer-first service.