Retail Sales Lead - Customer Experience Champion

Warby Parker in; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to help create exceptional customer experiences in our U.S. and Canada stores. As a supervisor (often called Keyholder), you will lead floor sales, support front‑of‑house operations, and help guide a service‑mleaning, inclusive store culture.

You bring 6+ months in a management role, strong interpersonal skills, and an entrepreneurial mindset. You will mentor teammates, participate in process improvements, and help communicate Warby

Qualifications

• Professional retail experience with a customer focus.
• At least 6+ months in a management position.
• Strong interpersonal and communication skills for top-notch service.
• High energy, entrepreneurial spirit, and problem-solving mindset.

Responsibilities

• Lead on-floor sales and front-of-house operations in the store.
• Advance service-oriented retail environment and brand standards.
• Share Warby Parker's story and mission with customers.

Skills

Retail experience

Management experience

Customer service

Interpersonal communication

Adaptability under pressure

Entrepreneurial mindset

Team leadership

Positive energy

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to help create exceptional customer experiences in our U.S. and Canada stores. As a supervisor (often called Keyholder), you will lead floor sales, support front‑of‑house operations, and help guide a service‑mleaning, inclusive store culture.

You bring 6+ months in a management role, strong interpersonal skills, and an entrepreneurial mindset. You will mentor teammates, participate in process improvements, and help communicate Warby