Retail Sales Growth & Development Lead

ADP, Inc.; East Greenfield (MA); Sur place; USD 100 000 - 125 000; Plein temps

Résumé du poste

Greenfield Savings Bank in Greenfield, MA is seeking a Retail Sales & Development Officer to drive deposits, achieve retail sales goals, and enhance the customer experience in partnership with branch leadership.

You will train and coach staff, lead by example, and report to the VP of Retail as a key number two, shaping a solutions-based, customer-centric sales culture across locations while balancing risk and regulatory requirements.

Qualifications

• 4–5 years of management experience in retail banking or similar environment.
• 4–5 years of sales experience with a proven track record.
• 2–3 years of financial services experience.
• 2–3 years of training experience.
• Strong interpersonal and communication skills.
• Bachelor's degree preferred.

Responsabilités

• Collaborate with VP, Retail and branch leadership to set and review sales goals.
• Review goals monthly with VP, Retail and branch leadership.
• Accountable for performance targets including retail deposit growth and net DDA growth.
• Strategize with Retail Leadership on best practices to drive sales.
• Direct reports may include staff with sales and training responsibilities.
• Create and implement engaging ways to drive sales (contests, promotions).
• Partner with branch leadership to provide business development support and training.
• Manage all Retail customer experience (CX) across locations.
• Train, mentor, and coach staff to deliver solutions-focused service while balancing risk and regulations.
• Design and continuously improve a consultative sales training program for Retail annually.
• Conduct observations and coaching to employees and managers.
• Promote a culture of high performance and continuous improvement.
• All other duties as assigned by VP, Retail.

Connaissances

Leadership

Sales experience

Training & coaching

Communication skills

Analytical skills

Formation

High school diploma

Bachelor's degree preferred

Description du poste

Greenfield Savings Bank in Greenfield, MA is seeking a Retail Sales & Development Officer to drive deposits, achieve retail sales goals, and enhance the customer experience in partnership with branch leadership.

You will train and coach staff, lead by example, and report to the VP of Retail as a key number two, shaping a solutions-based, customer-centric sales culture across locations while balancing risk and regulatory requirements.