Retail Banking Growth Coach

Associated Bank; Eau Claire (WI); On-site; USD 71,000 - 122,000; Full time

Job summary

Associated Bank is seeking a Retail Banking Development Officer to strengthen sales performance across the branch network. The role focuses on coaching Relationship Bankers, improving customer engagement, and driving branch growth.

Requirements include a Bachelor's degree (or equivalent) and 5+ years in retail banking or sales coaching, with at least 2 years in a customer-facing banking role. Travel between branches is required.

Qualifications

• Bachelor’s degree or equivalent in Business, Finance, HR, or related field.
• 5+ years of experience in retail banking, financial services, or sales coaching.
• 2+ years of success in a customer-facing banking role such as Branch Manager, Market Manager, or similar role.

Responsibilities

• Coach Relationship Bankers through one-on-one and group sessions to improve sales and relationship-building skills
• Conduct in-branch observations and deliver real-time, actionable feedback to drive performance
• Analyze sales metrics to identify trends and create targeted development plans
• Partner with branch leaders to improve team effectiveness and achieve business goals
• Facilitate training sessions on sales techniques, products, and customer engagement
• Support consistent execution of sales processes and tools across branches
• Collaborate with cross-functional teams to align training with business strategies

Skills

Coaching

Sales leadership

Customer engagement

Mentoring

Education

Bachelor’s degree or equivalent

Job description

Associated Bank is seeking a Retail Banking Development Officer to strengthen sales performance across the branch network. The role focuses on coaching Relationship Bankers, improving customer engagement, and driving branch growth.

Requirements include a Bachelor's degree (or equivalent) and 5+ years in retail banking or sales coaching, with at least 2 years in a customer-facing banking role. Travel between branches is required.