Retail Sales Floor Lead — Transform Customer Experience

Warby Parker; Madison (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid holidays

401(k) plan

Paid sick leave

Stock plan

Job summary

Warby Parker is seeking a Sales Supervisor to inspire great customer experiences across our retail locations. You will share the Warby Parker story, guide customers with product knowledge, and help drive store initiatives in the absence of a manager.

Ideal candidates bring retail leadership experience, strong communication skills, and a proactive, entrepreneurial mindset. This role supports a vibrant team and fosters an inclusive, high-energy environment.

Qualifications

• Minimum 6 months in a management role in a retail setting.
• Proven ability to deliver top-notch customer service.
• Strong interpersonal and communication skills for a broad audience.
• Able to lead by example and motivate a team.
• Curious, proactive, and eager to improve processes.

Responsibilities

• Lead the selling on the floor and front-of-house operations when a manager is not present.
• Open and close the store, ensuring security and readiness for business.
• Communicate Warby Parker values and brand philosophy to customers.
• Provide informed, thoughtful product advice and fashion guidance.
• Foster an inclusive, respectful culture for customers and teammates.
• Identify opportunities to improve store processes and customer experience.

Skills

Retail management

Customer service

Interpersonal communication

Team leadership

Adaptable

Job description

Warby Parker is seeking a Sales Supervisor to inspire great customer experiences across our retail locations. You will share the Warby Parker story, guide customers with product knowledge, and help drive store initiatives in the absence of a manager.

Ideal candidates bring retail leadership experience, strong communication skills, and a proactive, entrepreneurial mindset. This role supports a vibrant team and fosters an inclusive, high-energy environment.