Sales Floor Lead: Service, Merchandising & Store Ops

JCPenney; Minnetonka (MN); On-site; USD 18,597 - 23,253; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney is seeking a Sales Floor Assistant to drive outstanding customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing store programs.

You will model behavior, train teammates, manage restock and inventory processes, and support omnichannel initiatives, while upholding company policies and standards across the sales floor.

Qualifications

• Strong customer service mindset and problem-solving abilities.
• Ability to lead and motivate a team on the sales floor.
• Effective communication with customers and associates.

Responsibilities

• Deliver outstanding customer service and resolve issues quickly.
• Plan merchandise placement and assist with restock and RFID/inventory.
• Support SET/visual standards and maintain floor cleanliness.
• Assist with omnichannel processes and store operations.
• Support shrink, safety, and inventory integrity initiatives.

Skills

Customer service

Leadership

Communication

Team training

Job description

JCPenney is seeking a Sales Floor Assistant to drive outstanding customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing store programs.

You will model behavior, train teammates, manage restock and inventory processes, and support omnichannel initiatives, while upholding company policies and standards across the sales floor.