Retail Sales Floor Associate – Customer Service & Merch

JCPenney; Akron (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Akron is seeking a Sales Floor Associate to support customers and drive sales behind the scenes on the shop floor.

You will greet customers, assist with product selection, and collaborate with teammates to maintain visual standards and stock levels. This role offers opportunities to grow in a fast-paced retail environment and contribute to a positive shopping experience. The position emphasizes guest service, inventory accuracy, and smooth omnichannel operations.

Qualifications

• 1-2 years of retail experience.
• Customer focus and problem-solving abilities.
• Ability to work in a fast-paced store environment.

Responsibilities

• Greets and assists customers in finding products and delivers outstanding customer service.
• Partners with other team members when additional support is needed.
• Assists with restocking and merchandising to maintain floor appearance and inventory accuracy.
• Supports omnichannel processes including Buy Online Pick Up In Store and Ship from Store as needed.
• Maintains store standards and safety practices to meet performance targets.

Skills

Customer service

Sales

Teamwork

Communication

Job description

JCPenney in Akron is seeking a Sales Floor Associate to support customers and drive sales behind the scenes on the shop floor.

You will greet customers, assist with product selection, and collaborate with teammates to maintain visual standards and stock levels. This role offers opportunities to grow in a fast-paced retail environment and contribute to a positive shopping experience. The position emphasizes guest service, inventory accuracy, and smooth omnichannel operations.