Retail Sales & Customer Experience Leader

Michaels Stores; Everett (WA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in Everett, WA is seeking a Sales Manager to lead a high-performing selling culture, champion customer experience, and drive sales results across front-end and service operations.

You will coach teams, oversee POS and Self-Checkout, manage events like in-store programs, and ensure omni-channel execution, while maintaining brand standards and SOP compliance.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Proven ability to coach selling behaviors and improve KPIs.

Responsibilities

• Lead and uphold SOPs and company programs to ensure compliance.
• Drive sales and customer experience through effective coaching.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Coach team on loyalty programs and protection plan adoption.
• Maintain store conditions, asset protection, and safety standards.

Skills

Retail leadership

Customer experience

POS operations

Tools

POS systems

Job description

The Michaels Companies Inc. in Everett, WA is seeking a Sales Manager to lead a high-performing selling culture, champion customer experience, and drive sales results across front-end and service operations.

You will coach teams, oversee POS and Self-Checkout, manage events like in-store programs, and ensure omni-channel execution, while maintaining brand standards and SOP compliance.