Store Sales Leader - Elevate Customer Experience

Michaels; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels, a leading crafts retailer, seeks a Sales Manager for SEA-EVERETT, WA to lead selling culture and drive sales across front-end and service operations. You will coach teams to deliver brand standards, manage MOD coverage, and ensure efficient day-to-day execution in a fast-paced store environment.

Responsibilities include overseeing POS operations, loyalty enrollment, and omni-channel services while maintaining strong asset protection and customer satisfaction.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and an engaging customer experience.
• Coach team on customer-focused selling behaviors and brand standards.
• Provide MOD coverage and maintain floor leadership and operational continuity.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote loyalty programs and protection plan offerings.
• Drive omni-channel order fulfillment (BOPIS, Same Day Delivery) and in-store programs.

Skills

Retail leadership

Customer experience

Team coaching

POS systems

Tools

POS systems

Self-Checkout systems

Job description

Michaels, a leading crafts retailer, seeks a Sales Manager for SEA-EVERETT, WA to lead selling culture and drive sales across front-end and service operations. You will coach teams to deliver brand standards, manage MOD coverage, and ensure efficient day-to-day execution in a fast-paced store environment.

Responsibilities include overseeing POS operations, loyalty enrollment, and omni-channel services while maintaining strong asset protection and customer satisfaction.