Retail Sales & Customer Experience Associate

Goodwill of Greater Washington; Annandale (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Greater Washington is seeking a friendly Sales Team Member to be the face of our retail operations. You will provide professional service, help customers, and keep merchandise neatly displayed on the floor and ready for purchase.

You will handle the cash register accurately, answer questions promptly, and work with the team to maintain store cleanliness and security while making a positive community impact.

Qualifications

• Ability to effectively communicate with customers and GGW associates
• Ability to provide exceptional customer service to all of our customers
• Ability to settle customer complaints
• Ability to perform basic math skills
• Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)
• Ability to bend and lift up to 40 pounds frequently
• Basic working knowledge of computer applications and the internet

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner
• Able to ensure items are rung accurately on the register
• Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
• Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• Maintains clean professional appearance
• Maintain an orderly and clean register area
• Maintain familiarity with store security procedures and exercise security practices when necessary
• Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
• Perform other duties as assigned by management

Skills

Action Oriented

Customer Focus

Composure

Time Management

Job description

Goodwill of Greater Washington is seeking a friendly Sales Team Member to be the face of our retail operations. You will provide professional service, help customers, and keep merchandise neatly displayed on the floor and ready for purchase.

You will handle the cash register accurately, answer questions promptly, and work with the team to maintain store cleanliness and security while making a positive community impact.