Retail Sales & Customer Care Associate

Goodwill-of-Greater-Washington-; Arlington (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Goodwill of Greater Washington is seeking a Sales team member to serve customers, manage merchandise placement, and process sales with accuracy. You will be the face of our retail operations, helping guests and contributing to community impact in Arlington, VA.

The role emphasizes courteous service, cash handling, basic math, and ability to lift up to 40 pounds. Prior retail experience is a plus, along with strong communication and teamwork.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Ability to perform basic math skills.
• Ability to stand for prolonged periods (up to 7 hours per 8-hour shift).
• Ability to bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner.
• Rings items accurately on the register and handles cash transactions.
• Maintains knowledge of merchandise and answers customer questions promptly.
• Keeps floor merchandise neat and assists customers with purchase selections.

Skills

Communication

Customer service

Cash handling

Basic math

Physical stamina

Basic computer skills

Education

High School Diploma or equivalent

Job description

Goodwill of Greater Washington is seeking a Sales team member to serve customers, manage merchandise placement, and process sales with accuracy. You will be the face of our retail operations, helping guests and contributing to community impact in Arlington, VA.

The role emphasizes courteous service, cash handling, basic math, and ability to lift up to 40 pounds. Prior retail experience is a plus, along with strong communication and teamwork.