Retail Sales Associate: Tech Solutions & Stock Grants

T-MOBILE USA, Inc.; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Customer Service & Sales Associate to support retail operations. You will engage customers, explain technology options, and guide them through their shopping journey, building product knowledge and using digital tools to demonstrate plans and features.

The role emphasizes customer satisfaction, teamwork, and the ability to learn quickly in a fast-paced store environment. Eligible candidates are 18+, legally authorized to work in the United States, and ready to

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in Retail preferred.
• Strong communication and problem-solving skills.
• Ability to engage customers and explain technology solutions.
• Willingness to learn and use digital tools.
• 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Service & Sales Associate to support retail operations. You will engage customers, explain technology options, and guide them through their shopping journey, building product knowledge and using digital tools to demonstrate plans and features.

The role emphasizes customer satisfaction, teamwork, and the ability to learn quickly in a fast-paced store environment. Eligible candidates are 18+, legally authorized to work in the United States, and ready to