Retail Sales Associate — Grow Your Career & Impact Community

Goodwill of Greater Washington; Manassas (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Greater Washington is seeking a friendly sales associate to support daily store operations, assist customers, and process transactions. You will help keep merchandise stocked, respond to customer inquiries, and maintain a clean, welcoming shopping environment.

As part of a community-focused retailer, you will develop cashier skills, learn product locations, and contribute to a positive guest experience while promoting Goodwill’s mission.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Ability to perform basic math skills.
• Ability to stand for prolonged periods (up to 7 hours per 8-hour shift).
• Ability to bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner
• Able to ensure items are rung accurately on the register
• Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
• Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• Maintains clean professional appearance
• Maintain an orderly and clean register area
• Maintain familiarity with store security procedures and exercise security practices when necessary
• Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
• Perform other duties as assigned by management

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or equivalent

Job description

Goodwill of Greater Washington is seeking a friendly sales associate to support daily store operations, assist customers, and process transactions. You will help keep merchandise stocked, respond to customer inquiries, and maintain a clean, welcoming shopping environment.

As part of a community-focused retailer, you will develop cashier skills, learn product locations, and contribute to a positive guest experience while promoting Goodwill’s mission.