Retail Sales Associate / Customer Service

elementsmassage-wellbizbrands; Lake Oswego (OR); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Medical insurance

Complimentary monthly massage

Commission on wellness plan sales

Additional bonuses up to $200+

Job summary

Elements Massage is seeking a Retail Sales Associate to drive membership sales and deliver exceptional customer service in a spa-like setting. You will follow our sales process, listen to clients, and convert inquiries into wellness plan purchases.

The role emphasizes building loyalty, handling client feedback gracefully, and contributing to a positive studio environment through attentive service.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer service in spa-like environments is preferred; hospitality and execution are valued.
• Ability to follow our proven sales process to sell the Elements Wellness Program.

Responsibilities

• Sell the Elements Wellness Program and build customer loyalty.
• Talk with clients and actively listen to their needs.
• Turn client criticism into a story of outstanding service.

Skills

Sales experience

Customer service

Listening skills

Communication

Sales process

Tools

POS systems

Scheduling software

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $18-$19.50per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.