Retail Sales Associate / Customer Service

Elements Massage; Ashburn (VA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

$15 - $18 per hour based on experience

Bonuses based on performance

Managed Health Plan

Complimentary monthly massage

Commission opportunities

Job summary

Elements Massage in Ashburn, Virginia is hiring a Retail Sales Associate to positively impact clients' lives. The role emphasizes customer service, selling wellness programs, and creating a great environment for all.

With an hourly pay range of $15 - $18 plus monthly bonuses, the ideal candidate has retail sales experience and a passion for customer service. Join a supportive team dedicated to wellness!

Qualifications

• Prior retail sales experience preferred, especially in person.
• Customer service experience in a spa-like environment.
• Familiarity with computer programs for scheduling and payments.

Responsibilities

• Follow proven sales process to sell Elements Wellness Program.
• Listen to clients and build loyalty through excellent service.
• Turn client criticism into positive customer service stories.

Skills

Retail sales experience

Customer service in a spa environment

Communication skills

Familiarity with office tools

Ability to listen and build customer loyalty

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $15 - $18 per hour depending on experience
• Bonuses based on monthly conversion numbers
• Managed Health Plan
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $500 or more in additional monthly bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.