Retail Sales Associate / Customer Service

Elements Massage; Lake Oswego (OR); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Complimentary massage

Bonuses based on performance

Commission on wellness plan sales

Job summary

Elements Massage is seeking a Retail Sales Associate in Lake Oswego, OR to deliver exceptional customer service and drive wellness program sales. You will engage clients, listen to their needs, and guide them through memberships while maintaining a warm, spa-like atmosphere.

Experience in retail sales is preferred; familiarity with scheduling and payments systems helps you excel in a fast-paced studio setting that values hospitality and team collaboration.

Qualifications

• Follow our proven sales process to sell the Elements Wellness Program and build customer loyalty.
• Love listening to new and existing clients to understand their needs.
• Turn client criticism into stories of outstanding service.
• Retail sales experience preferred; in-person memberships or services sales are common.

Responsibilities

• Sell the Elements Wellness Program and memberships to new and existing clients.
• Provide friendly, spa-like customer service and hospitality.
• Process scheduling and payments using company software.
• Contribute to a positive team environment and client satisfaction.

Skills

Sales process

Active listening

Customer service

Communication

Tools

POS systems

Office software

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $18-$19.50per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional bonuses.

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.