Retail Sales Associate / Customer Service

Elements Massage; Elm Grove (WI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Complimentary monthly massage

Job summary

Elements Massage in Elm Grove, WI seeks a friendly Retail Sales Associate to drive membership sales and deliver exceptional customer service. You will listen to clients, follow a proven sales process, and promote the Elements Wellness Program while building loyalty.

Ideal candidates have retail experience and comfort using scheduling and payment tools. A spa-like environment experience and a passion for hospitality help ensure memorable client experiences every day.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person.
• Customer service in a spa-like environment is preferred; hospitality and execution matter.

Responsibilities

• Follow proven sales process to sell the Elements Wellness Program.
• Listen attentively to new, established, and prospective clients.
• Turn client criticism into stories of great customer service.
• Sell memberships or services in-person to potential clients.

Skills

Sales experience

Listening skills

Customer service

Communication

Retail sales

Tools

Scheduling software

Payment processing systems

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $15.00 per hour depending on experience
• Bonuses based on monthly conversion numbers/retail sales
• A complimentary monthly massage at the studio

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.