Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Elm Grove (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Complimentary monthly massage

Free monthly service – massage or facI

Discount on retail products

Bonuses based on monthly conversions

Job summary

Elements Therapeutic Massage, LLC is seeking a Retail Sales Associate to help clients discover the Elements Wellness Program and to grow loyalty through attentive service. The role emphasizes listening to clients, guiding conversations, and delivering consistent experiences in a massage studio setting.

Ideal candidates bring prior retail experience, comfort with scheduling and payments, and a customer-first approach.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer service in a spa-looking environment is preferred; hospitality and execution are valued.
• Familiar with modern office tools; scheduling and payments are processed with computer programs.

Responsibilities

• Follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Talk with clients, but especially listen to new and existing clients to understand their needs.
• Turn client criticism into stories of great customer service.

Skills

Active listening

Sales process

Customer service

Communication

Tools

Scheduling software

Job description

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks

• Pay $15.00 to $17.00 per hour depending on experience


• Bonuses based on monthly conversion numbers


• Medical insurance


• A complimentary monthly massage at the studio


• Free Monthly Service-Massage or Facial


• Discount on Retail Products

Here’s what we are looking for

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.


• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.


• The right candidate can turn every incident of client criticism to a story of great customer service.


• Qualifications


• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.


• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.


• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.


• Driven to create the best work environment for the employees and the best experiences for the client.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.