Retail Sales Associate / Customer Service

Elements Massage; Scottsdale (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Complimentary monthly massage

Bonuses based on monthly conversion

Commission on wellness plan sales up $

Job summary

Elements Massage in Scottsdale is seeking a friendly Retail Sales Associate to support clients through our wellness programs, using a proven sales process and great listening skills.

You’ll help customers choose memberships, handle scheduling and payments, and contribute to a welcoming spa-like experience. Perks include health insurance, a complimentary monthly massage, and monthly bonuses based on performance.

Qualifications

• Experience in retail sales preferred; able to sell memberships or services in person.
• Customer service in a spa-like environment preferred.
• Familiar with modern office tools; scheduling and payments processed with basic computer programs.

Responsibilities

• Follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Listen to clients and prospective clients to understand their needs.
• Turn client criticisms into stories of great customer service.

Skills

Proven sales process

Active listening

Customer service

Retail sales experience

Membership sales

Spa-style service

Office tools

Scheduling & payments software

Team player

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $16-$17 per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $300 per monthin additional bonuses.

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.