Retail Sales Associate / Customer Service

Elements Massage; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Bonuses based on conversions

Medical insurance

Complimentary monthly massage

Wellness plan commissions

Job summary

Elements Massage Charlotte is seeking a friendly Retail Sales Associate to guide clients through our wellness memberships with a listening, service‑driven approach. You will follow a proven sales process, handle scheduling and payments, and help create a spa‑like experience that keeps clients returning.

This role offers hourly pay plus bonuses and benefits including medical insurance and a complimentary monthly massage.

Qualifications

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Love listening to all new, established, and prospective clients.
• Experience in retail sales or selling memberships/services in-person.

Responsibilities

• Follow the proven sales process to sell Elements Wellness Program memberships.
• Provide attentive customer service to clients in a spa-like environment.
• Assist with scheduling and payments using company software.

Skills

Sales process

Listening

Customer service

Communication

In‑person selling

Tools

Office software

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $15-$17 per hour depending on experience


• Bonuses based on monthly conversion numbers


• Medical insurance


• A complimentary monthly massage at the studio


• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200 in additional bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.


• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.


• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:


• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.


• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.


• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.


• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

Each Elements Massage studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage studios. Elements Massage and Elements Massage + design are registered trademarks owned by ETM.