Retail Sales Associate / Customer Service

Elements Massage; Arlington (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

401(k)

Complimentary monthly massage or facal

Wellness program sales commission up $

Job summary

Elements Massage in Arlington, VA is hiring a Retail Sales Associate to positively transform client experiences by guiding them through the Elements Wellness Program and cultivating loyalty. You will listen actively, communicate clearly, and turn client feedback into exceptional service stories that keep clients returning.

Previous retail or service sales is preferred; you will work with scheduling and payments using easy computer programs and contribute to a friendly, spa-like environment.

Qualifications

• Prior retail sales experience preferred.
• Experience selling memberships or services in-person.
• Customer service in spa-like environment preferred.
• Familiarity with modern office tools and scheduling/payments software.

Skills

Retail sales

Customer service

Active listening

Communication

Membership sales

Team player

Tools

POS systems

Scheduling software

Payments processing

Computer basics

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $17.00 -$18.00 per hour depending on experience
• Dental and Vision insurance
• 401 k
• A complimentary monthly massage or facial at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200 in additional bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.