Retail Sales Associate - Customer-First Product Expert

FashionUnited; Fairfax, Northern (VA, KY); Hybrid; USD 20,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Vacation time

Job summary

New Balance in Mosaic District, VA is seeking Retail Sales Associates to ensure smooth store operations and deliver exemplary customer service. You will use expert product knowledge and selling techniques to assist customers throughout the transaction, representing the New Balance brand with every interaction.

You’ll greet customers, understand their needs, and educate them on features and benefits while maintaining a neat, well-stocked floor and accurate price labeling.

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Past retail experience preferred, but not necessary.
• Familiarity with cash register functions.
• Ability to lift up to 50 lbs with assistance; stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact; understand the customer's needs; educate the customer on product features and benefits; solve questions; close the sale.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions; keep the floor neat, organized, and well stocked; ensure items are labeled and priced.
• Protect products by tagging/untagging, monitoring merchandise, and reporting shrinkage or security issues.
• Follow safety regulations and report accidents or near misses.

Job description

New Balance in Mosaic District, VA is seeking Retail Sales Associates to ensure smooth store operations and deliver exemplary customer service. You will use expert product knowledge and selling techniques to assist customers throughout the transaction, representing the New Balance brand with every interaction.

You’ll greet customers, understand their needs, and educate them on features and benefits while maintaining a neat, well-stocked floor and accurate price labeling.