Retail Sales Associate — Customer Experience Expert

New Balance Athletics, Inc.; Newark (DE); On-site; USD 20,664 - 27,758; Part time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

Life insurance

401K

Employee discount

Tuition reimbursement

Job summary

New Balance Athletics, Inc. in Christiana, DE seeks Retail Sale Associates to help store operations run smoothly and provide exemplary customer service.

You will use expert product knowledge to assist customers through every step of the transaction and positively represent the New Balance brand. Responsibilities include greeting customers, understanding needs, educating on features, performing sales with upselling, accurately measuring and fitting products, and keeping the floor neat, labeled,

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Past retail experience preferred, but not necessary.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling and closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions we have running.
• Keep the floor neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by inspecting items and reporting shrinkage or security issues.
• Follow safety regulations and report accidents or near misses.

Skills

Customer service

Verbal communication

Team player

Cash register

Basic math

Flexible schedule

Job description

New Balance Athletics, Inc. in Christiana, DE seeks Retail Sale Associates to help store operations run smoothly and provide exemplary customer service.

You will use expert product knowledge to assist customers through every step of the transaction and positively represent the New Balance brand. Responsibilities include greeting customers, understanding needs, educating on features, performing sales with upselling, accurately measuring and fitting products, and keeping the floor neat, labeled,