Retail Sales Associate | Customer-Centric Brand Experience

New Balance Athletics, Inc.; Vineland (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Vacation time

Holidays

Parental leave

Associate discount

Tuition reimbursement

Online learning & development

Job summary

New Balance Athletics, Inc. is seeking Retail Sale Associates in Vineland, FL to deliver exceptional customer service and expert product knowledge.

You will greet customers, understand their needs, educate them on NB features, and guide them through the buying process in a dynamic retail environment. The role requires strong communication, teamwork, and the ability to handle a flexible schedule including weekends and holidays.

Qualifications

• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Ability to flourish in a team environment.
• Willingness to work a flexible schedule including weekends and holidays.
• Ability to lift up to 50 lbs with assistance; stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve customer problems and answer questions.
• Transact the sale through suggestive selling and effective closing.
• Correctly measure and fit customers with NB product.
• Inform customers about promotions.
• Keep the floor neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Follow safety regulations and report accidents or near misses.

Skills

Customer service

Verbal communication

Teamwork

Cash register

Basic math

Tools

Cash register

POS system

Job description

New Balance Athletics, Inc. is seeking Retail Sale Associates in Vineland, FL to deliver exceptional customer service and expert product knowledge.

You will greet customers, understand their needs, educate them on NB features, and guide them through the buying process in a dynamic retail environment. The role requires strong communication, teamwork, and the ability to handle a flexible schedule including weekends and holidays.