Retail Sales Associate - Customer Service & POS

storesalesassociate; Lumberton (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

CITITRENDS, Inc. seeks a Sales Associate to deliver excellent customer service and possess knowledge of merchandise to enhance customer satisfaction in a dynamic retail environment.

The role involves engaging with customers, supporting store operations, and contributing to a positive work culture. Store operations leadership expects proactive involvement and adherence to policies, with ongoing opportunities to support change management within retail.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, adhering to fitting room policies, ringing customers in a timely fashion, and inviting them to return.
• Follows all safety procedures.
• Maintains a professional, neat appearance with a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures and reports incidents of theft or dishonesty.
• Performs other duties as assigned.

Skills

Excellent communication

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. seeks a Sales Associate to deliver excellent customer service and possess knowledge of merchandise to enhance customer satisfaction in a dynamic retail environment.

The role involves engaging with customers, supporting store operations, and contributing to a positive work culture. Store operations leadership expects proactive involvement and adherence to policies, with ongoing opportunities to support change management within retail.