Retail Sales Associate & Customer Experience Lead

Rack Room Shoes; Edinburgh (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

Rack Room Shoes in Indiana seeks a sales associate to provide excellent customer service, help shoppers find footwear, and promote store promotions. You will maintain neat merchandising, handle transactions accurately, and work with team members to meet sales goals.

Ideal candidates have prior retail experience, strong communication, and a willingness to learn product knowledge and fitting skills. This is a customer-facing role demanding attentiveness and collaboration.

Qualifications

• Customer service and communication skills essential for assisting shoppers.
• Ability to stay organized and accurate in a fast-paced retail environment.
• Experience in retail sales, preferably footwear or specialty retail.
• Knowledge of store policies and merchandising standards.

Responsibilities

• Create an excellent shopping experience through service standards.
• Maintain merchandise presentation and stock arrangements.
• Assist customers with sales and promotions, including rewards programs.
• Process transactions and ensure cash accuracy and proper POS procedures.
• Support loss prevention and adherence to store policies.
• Participate in inventories, shipping, and merchandise placement as needed.
• Keep areas clean and organized for a positive shopping environment.
• Develop product knowledge and fitting skills to help customers.

Skills

Customer service

Communication

Organization

Sales experience

Attention to detail

Job description

Rack Room Shoes in Indiana seeks a sales associate to provide excellent customer service, help shoppers find footwear, and promote store promotions. You will maintain neat merchandising, handle transactions accurately, and work with team members to meet sales goals.

Ideal candidates have prior retail experience, strong communication, and a willingness to learn product knowledge and fitting skills. This is a customer-facing role demanding attentiveness and collaboration.