Retail Sales Associate — Customer Experience Champion

Rack Room Shoes; Marietta (GA); On-site; USD 24,000 - 36,000; Full time

Job summary

Rack Room Shoes is seeking a Sales Associate to deliver exceptional customer service while helping customers find the right footwear. You will handle transactions, promote rewards programs, maintain clean and organized displays, and contribute to loss prevention and inventory tasks.

The role requires basic math, strong interpersonal skills, and knowledge of store policies. Prior retail experience is a plus, and you will work closely with store management and teammates to meet goals.

Qualifications

• Interpersonal skills necessary to deal with customers and colleagues.
• Basic communication (verbal and non-verbal).
• Strong organization and math basics for transactions.
• Experience in retail sales or footwear is preferred.
• Knowledge of store policies and procedures.

Responsibilities

• Create an excellent shopping experience through service standards and a positive attitude.
• Promote promotions and rewards programs to customers.
• Maintain merchandise presentation and store cleanliness.
• Develop product knowledge and fitting skills.
• Assist in loss prevention and stock handling.
• Participate in inventories, shipping/receiving, and merchandise placement.
• Ensure all shoes are scanned/matched and transactions follow policy.

Skills

Interpersonal skills

Basic communication

Organization

Math skills

Job description

Rack Room Shoes is seeking a Sales Associate to deliver exceptional customer service while helping customers find the right footwear. You will handle transactions, promote rewards programs, maintain clean and organized displays, and contribute to loss prevention and inventory tasks.

The role requires basic math, strong interpersonal skills, and knowledge of store policies. Prior retail experience is a plus, and you will work closely with store management and teammates to meet goals.