Retail Sales Associate - Customer Champion & Merchandise Pro

Citi Trends; Plymouth (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Citi Trends in-store Sales Associate role focuses on delivering excellent customer service and possessing product knowledge to ensure satisfaction. This position requires a proactive, vigilant approach while engaging with customers in a fast-paced retail setting.

The Sales Associate will play a key role in building a positive work culture, driving staff involvement, and supporting store changes. The role reports to Store Management and involves assisting with merchandise presentation, processing

Qualifications

• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform basic math calculations (addition, subtraction, percentages).

Responsibilities

• Process freight and price changes/markdowns.
• Balance the cash register according to policy.
• Provide courteous customer service and greet customers.
• Explain exchange/refund policies to customers.
• Assist with loss prevention procedures and report incidents.

Skills

Excellent communication

Organizational skills

Customer service

Mathematical calculations

Education

High school diploma or equivalent

Job description

Citi Trends in-store Sales Associate role focuses on delivering excellent customer service and possessing product knowledge to ensure satisfaction. This position requires a proactive, vigilant approach while engaging with customers in a fast-paced retail setting.

The Sales Associate will play a key role in building a positive work culture, driving staff involvement, and supporting store changes. The role reports to Store Management and involves assisting with merchandise presentation, processing