Retail Sales Associate - Service & Merchandising Expert

Citi Trends, Inc.; New Orleans (LA); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Citi Trends, Inc. is seeking a Store Sales Associate in store to deliver excellent customer service and possess merchandise knowledge for a satisfying shopping experience. You will engage with customers, maintain store standards, and support sales floor operations.

The role emphasizes proactive communication, integrity, and the ability to work in a dynamic retail setting within a multi-location environment.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• High school diploma or equivalent.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Customer service

Communication

Mathematical calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Store Sales Associate in store to deliver excellent customer service and possess merchandise knowledge for a satisfying shopping experience. You will engage with customers, maintain store standards, and support sales floor operations.

The role emphasizes proactive communication, integrity, and the ability to work in a dynamic retail setting within a multi-location environment.