Retail Sales & Customer Experience Specialist

Citi Trends, Inc.; Lancaster (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Citi Trends, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise to drive satisfaction and sales in a fast-paced retail setting.

The role emphasizes proactive engagement with customers, integrity, effective communication, and support for change within the store's operations, while contributing to a positive work culture and team involvement. The position requires a professional appearance, strong math for POS transactions, and teamwork to

Qualifications

• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to work nights and weekends.

Responsibilities

• Process freight.
• Assist with price changes/markdowns.
• Balance register according to company policy.
• Provide customer service and greet customers.
• Explain exchange/refund policies to customers.
• Assist with Loss Prevention procedures.
• Perform other duties as assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Nights and weekends

Math calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain knowledge of merchandise to drive satisfaction and sales in a fast-paced retail setting.

The role emphasizes proactive engagement with customers, integrity, effective communication, and support for change within the store's operations, while contributing to a positive work culture and team involvement. The position requires a professional appearance, strong math for POS transactions, and teamwork to