Retail Sales Associate: Customer‑Centric & Merchandising Pro

Citi Trends, Inc.; Florida; On-site; USD 15,000 - 21,000; Full time

Job summary

The Citi Trends, Inc. Sales Associate role focuses on delivering exceptional customer service and possessing merchandise knowledge to drive satisfaction. You will engage with customers in a dynamic retail setting, demonstrate integrity, and communicate effectively while supporting a positive work culture.

This position reports to Store Management, works in-store, and requires a flexible schedule including evenings and weekends to meet store needs and loss-prevention efforts.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, rings customer in a timely fashion, thanks customer for shopping and invites return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Communication

Organization

Math skills

Education

High school diploma or equivalent

Job description

The Citi Trends, Inc. Sales Associate role focuses on delivering exceptional customer service and possessing merchandise knowledge to drive satisfaction. You will engage with customers in a dynamic retail setting, demonstrate integrity, and communicate effectively while supporting a positive work culture.

This position reports to Store Management, works in-store, and requires a flexible schedule including evenings and weekends to meet store needs and loss-prevention efforts.