Retail Sales Associate: Customer Service & Merchandising

Citi Trends, Inc.; Ruston (LA); On-site; USD 21,000 - 32,000; Full time

Job summary

Citi Trends, Inc. is seeking a Sales Associate to deliver exceptional customer service and maintain merchandise knowledge in a fast-paced retail setting.

The role emphasizes integrity, effective communication, and a professional appearance while supporting a positive work culture and store operations. Responsibilities include processing freight, handling POS transactions, price changes, loss prevention support, and merchandising.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform basic mathematical calculations.

Responsibilities

• Process freight.
• Assist with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Keeps maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, follows fitting room policies, rings customers in a timely fashion, and thanks customers for shopping at the store.
• Follows all safety procedures.
• Maintains professional appearance including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Assists Store Manager with Loss Prevention procedures.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

Flexible schedule

Mathematical calculations

Education

High School Diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Sales Associate to deliver exceptional customer service and maintain merchandise knowledge in a fast-paced retail setting.

The role emphasizes integrity, effective communication, and a professional appearance while supporting a positive work culture and store operations. Responsibilities include processing freight, handling POS transactions, price changes, loss prevention support, and merchandising.