Retail & Restaurant Supervisor — Lead Team, PTO from Day 1

Ghirardelli Chocolate Company; San Francisco (CA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Starting pay $23.25/hr + tips

Holiday Pay at 1.5x

Quarterly bonus opportunities

PTO accrual from day 1

50% employee discount

Free sundae or shake every shift

Job summary

Ghirardelli Chocolate Company is seeking a Retail & Restaurant Supervisor in San Francisco. Lead daily store operations, guide frontline teams, and ensure exceptional guest experiences while upholding brand standards.

You will manage shifts, support scheduling, training, and onboarding, and partner with management to drive performance and maintain a welcoming environment. Opportunities for growth and competitive perks are offered.

Qualifications

• Experience in retail, restaurant or hospitality environments.
• Strong communication and team-building skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Oversee daily store operations and lead shifts on the sales floor, including retail, cash wrap and café areas.
• Maintain cleanliness, food safety and brand presentation; monitor sales and labor to meet goals.
• Be the point of contact during manager absences and support guest issues.
• Assist with scheduling, training and onboarding for new team members.
• Coach staff to improve performance and engagement; handle employee relations as needed.
• Operate POS systems (MICROS) and coordinate with HR, payroll and IT; support inventory and merchandising.

Skills

Leadership

Customer service

Communication

Team building

multitask

Education

High school diploma or equivalent

Tools

MICROS POS

Job description

Ghirardelli Chocolate Company is seeking a Retail & Restaurant Supervisor in San Francisco. Lead daily store operations, guide frontline teams, and ensure exceptional guest experiences while upholding brand standards.

You will manage shifts, support scheduling, training, and onboarding, and partner with management to drive performance and maintain a welcoming environment. Opportunities for growth and competitive perks are offered.