Fountain & Retail Operations Lead

Ghirardelli Chocolate Company; San Francisco (CA); On-site; USD 30,307 - 38,572; Full time

Job summary

Ghirardelli Chocolate Company is seeking a Supervisor to lead store operations in our San Francisco area locations. You will partner with the general manager and team to deliver excellent customer service, maximize profitability, and uphold brand standards in a fast-paced environment.

The role emphasizes people development, safety, and operational excellence, with responsibilities spanning daily store activities, labor management, and guest experience enhancements.

Qualifications

• Clear, professional communication with customers and staff.
• Proven team-building and leadership abilities.
• Strong time management and prioritization skills.
• Ability to forecast staffing and sales needs.
• Knowledge of restaurant or retail management techniques.

Responsibilities

• Oversee store operations and lead the management team to deliver consistent customer service.
• Monitor safety, cost, and brand standards while optimizing resources.
• Assist payroll, scheduling, interviewing, and staff development under the GM.
• Serve as a role model and drive performance, coaching Chocolateers as needed.
• Respond to escalated customer issues and maintain store cleanliness and compliance.

Skills

Communication

Team-building

Time management

Forecasting

Restaurant management

Retail management

Education

High school diploma or GED

Job description

Ghirardelli Chocolate Company is seeking a Supervisor to lead store operations in our San Francisco area locations. You will partner with the general manager and team to deliver excellent customer service, maximize profitability, and uphold brand standards in a fast-paced environment.

The role emphasizes people development, safety, and operational excellence, with responsibilities spanning daily store activities, labor management, and guest experience enhancements.