Retail & Restaurant Supervisor: Lead Guest Experience

Ghirardelli Chocolate Company; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Holiday Pay (1.5x)

Quarterly bonus opportunities

Paid Time Off from Day 1

50% Employee Discount

Free Sundae or Shake Every Shift

Job summary

Ghirardelli Chocolate Company in Los Angeles is seeking a Retail & Restaurant Supervisor to lead daily store operations, mentor the team, and ensure exceptional guest experiences.

You will oversee shift leadership, manage the sales floor and café areas, uphold brand standards and food safety, and drive customer service excellence in a fast-paced environment. Flexibility with scheduling, evenings and holidays required, and the role offers growth opportunities and a strong benefits package.

Qualifications

• Previous experience in retail, restaurant, or hospitality environments.
• Prior leadership or supervisory experience preferred.
• Strong communication and team-building skills.
• Ability to stay organized and manage multiple priorities.
• Comfort working in a fast-paced environment.
• Familiarity with POS systems is a plus.

Responsibilities

• Support the General Manager in overseeing daily store operations
• Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
• Ensure high standards of cleanliness, food safety, and brand presentation
• Monitor sales and labor to help meet business goals
• Serve as the point of contact during manager absences
• Model exceptional customer service and resolve escalated guest concerns
• Maintain product knowledge, including ingredients and allergen awareness
• Create a welcoming, inclusive environment for all guests
• Help with scheduling, training, and onboarding new team members
• Coach and support team members to drive performance and engagement
• Partner with management on employee relations matters as needed
• Use POS systems (such as MICROS) to manage transactions and reporting
• Communicate effectively with internal teams (HR, payroll, IT, etc.)
• Support inventory, merchandising, and operational processes

Skills

Retail Leadership

Team Management

Customer Service

Communication

Education

High School Diploma

Tools

MICROS POS

Job description

Ghirardelli Chocolate Company in Los Angeles is seeking a Retail & Restaurant Supervisor to lead daily store operations, mentor the team, and ensure exceptional guest experiences.

You will oversee shift leadership, manage the sales floor and café areas, uphold brand standards and food safety, and drive customer service excellence in a fast-paced environment. Flexibility with scheduling, evenings and holidays required, and the role offers growth opportunities and a strong benefits package.