Retail Replenishment & Customer Experience Specialist

Michaels; Chesterfield (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

Michaels is seeking a team member to assist customers, locate products, and support the store's daily operations in a fast-paced environment. You will help unload trucks, stock shelves, and maintain planograms to keep the aisles well-merchandised and in stock.

The role emphasizes friendly, efficient checkout experiences and active participation in omnichannel processes like Buy Online Pickup in Store and Ship From Store. Training available.

Qualifications

• Retail and/or customer service experience is preferred.

Responsibilities

• Assist customers in locating products and providing solutions.
• Provide a fast, friendly checkout experience with cash handling.
• Educate customers on rewards and private label credit card enrollments.
• Support omni-channel processes including BOPIS and SFS.
• Help unload trucks and stock merchandise with planograms.
• Maintain store recovery and in-stock store standards.
• Adhere to SOPs and company policies; demonstrate positive customer service.
• Cross-train in Custom Framing selling and production.

Skills

Retail experience

Customer service

Job description

Michaels is seeking a team member to assist customers, locate products, and support the store's daily operations in a fast-paced environment. You will help unload trucks, stock shelves, and maintain planograms to keep the aisles well-merchandised and in stock.

The role emphasizes friendly, efficient checkout experiences and active participation in omnichannel processes like Buy Online Pickup in Store and Ship From Store. Training available.