Retail Replenishment & Guest Services Specialist

Michaels Stores; Chicago (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Michaels Stores in Chicago is hiring for a Store Team Member to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience.

You will participate in truck unloading, stocking, and maintaining in-stock conditions, while also supporting BOPIS and Ship From Store processes. Prior retail or customer service experience is preferred, and the role requires standing and light lifting throughout shifts.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift/move merchandise as needed.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; handle cash to standards.
• Engage customers on rewards programs and enrollments.
• Assist with omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) duties.
• Maintain store recovery and in-stock conditions; assist with merchandise returns.

Skills

Customer service

Job description

Michaels Stores in Chicago is hiring for a Store Team Member to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience.

You will participate in truck unloading, stocking, and maintaining in-stock conditions, while also supporting BOPIS and Ship From Store processes. Prior retail or customer service experience is preferred, and the role requires standing and light lifting throughout shifts.