Retail Product Ops Lead – Elevate Customer Experience

Gap; Omaha (NE); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) plan with company match

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Gap is hiring a Store Associate in Omaha to support the store leadership team by performing assigned tasks and role-modeling selling behaviors to deliver a best-in-class customer experience.

You will educate customers about loyalty programs, assist during non-peak hours, collaborate with teammates to complete tasks, and help with opening/closing checklists while leveraging omni-channel tools. Flexibility is required.

Qualifications

• Demonstrated customer service experience in retail.
• Clear, direct communication with customers and team.
• Willingness to work a flexible schedule including evenings, weekends, holidays.
• Ability to engage customers about loyalty programs.

Responsibilities

• Treat customers and employees with respect to foster a positive environment.
• Educate customers about loyalty programs to build loyalty.
• Model selling behaviors with every customer to deliver an exceptional experience.
• Support the store leadership during non-peak hours with a customer focus.
• Collaborate with staff to complete tasks on time and efficiently.
• Build expertise in the product lifecycle and brand standards.
• Assist with opening/closing checklists and store operations.
• Leverage omni-channel tools to provide a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Team collaboration

Flexible schedule

Communication

Job description

Gap is hiring a Store Associate in Omaha to support the store leadership team by performing assigned tasks and role-modeling selling behaviors to deliver a best-in-class customer experience.

You will educate customers about loyalty programs, assist during non-peak hours, collaborate with teammates to complete tasks, and help with opening/closing checklists while leveraging omni-channel tools. Flexibility is required.