Store Supervisor — Elevate Customer Experience & Sales

Gap; Santa Cruz (CA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with matching

Employee stock purchase plan

Medical, dental, vision, life

Job summary

Gap is seeking a dedicated Retail Associate in the United States to support store leadership and drive exceptional customer experiences. You will role model selling behaviors, educate customers on loyalty programs, and ensure tasks are completed efficiently across all areas of the store.

Join Gap to help deliver a best-in-class customer experience, contribute to a positive work environment, and stay aligned with our omnichannel strategy while maintaining compliance and operational standards.

Qualifications

• Strong customer service and communication skills.
• Ability to work flexible hours including evenings, weekends.
• Able to lift up to 30 pounds and move merchandise.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service mindset

Clear communication

Tech-savvy

Flexible schedule

Physical stamina

Tools

POS system

Omni-channel platforms

Job description

Gap is seeking a dedicated Retail Associate in the United States to support store leadership and drive exceptional customer experiences. You will role model selling behaviors, educate customers on loyalty programs, and ensure tasks are completed efficiently across all areas of the store.

Join Gap to help deliver a best-in-class customer experience, contribute to a positive work environment, and stay aligned with our omnichannel strategy while maintaining compliance and operational standards.