Retail Ops Lead — Customer Experience & Omnichannel

Gap; San Clemente (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount for our brands:

One of the most competitive Paid Time 

Employees can take up to five on the 0

Extensive 401(k) plan with company

Employee stock purchase plan

Medical, dental, vision and life insur

See more of the benefits we offer.

For eligible employees

Job summary

Gap is seeking a Store Associate to support the leadership team and deliver a best-in-class customer experience. You will role-model selling behaviors, keep store operations productive, and collaborate with teammates to meet goals.

You’ll engage customers, promote loyalty programs, and ensure compliance with company standards. The role requires a flexible schedule, ability to lift up to 30 pounds, and a positive, customer-first attitude.

Qualifications

• Provide clear and direct communication with customers and team.
• Flexibility to work a varying schedule including evenings and weekends.
• Ability to lift up to 30 pounds and move about the store.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about loyalty programs.
• Become an expert in the brand's selling behaviors and deliver exceptional customer experiences.
• Support sales leadership during non-peak hours with the customer as the focus.
• Collaborate with the leadership team to complete tasks in a timely and efficient manner.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Sales knowledge

Communication

Job description

Gap is seeking a Store Associate to support the leadership team and deliver a best-in-class customer experience. You will role-model selling behaviors, keep store operations productive, and collaborate with teammates to meet goals.

You’ll engage customers, promote loyalty programs, and ensure compliance with company standards. The role requires a flexible schedule, ability to lift up to 30 pounds, and a positive, customer-first attitude.