Retail Product Ops Lead: Elevate Customer Experience

Gap; Hanover (MD); On-site; USD 2,080,000 - 2,549,000; Part time

Benefits offered by this job

Merchandise discount for brand family

Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision, life ins.

Job summary

Gap is hiring for a part-time store role focused on delivering an outstanding customer experience. You will support the leadership team by executing assigned tasks, educating customers on loyalty programs, and modeling Gap's selling behaviors with every interaction.

Responsibilities include maintaining productivity, collaborating with teammates, and ensuring compliance during all hours. The role emphasizes flexibility for a schedule that includes evenings, weekends, and holidays to meet business

Qualifications

• Assist store leadership to deliver best-in-class customer experience.
• Educate customers about loyalty programs and benefits.
• Model selling behaviors and lead by example with every customer interaction.
• Support opening/closing tasks and after-hours readiness as needed.
• Uphold all store compliance standards and policies.

Responsibilities

• Treat all customers and employees with respect to foster a positive environment.
• Educate customers on loyalty programs to promote repeat visits.
• Lead by example in brand selling behaviors and customer engagement.
• Assist sales leaders during non-peak hours with a customer-first approach.
• Coordinate with team to complete tasks efficiently and on time.
• Develop product lifecycle knowledge and share it with the team.
• Complete opening/closing checklists and support omni-channel efforts.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Education

High school diploma

Tools

POS system

Inventory software

Job description

Gap is hiring for a part-time store role focused on delivering an outstanding customer experience. You will support the leadership team by executing assigned tasks, educating customers on loyalty programs, and modeling Gap's selling behaviors with every interaction.

Responsibilities include maintaining productivity, collaborating with teammates, and ensuring compliance during all hours. The role emphasizes flexibility for a schedule that includes evenings, weekends, and holidays to meet business