Retail POS & Customer Service Supervisor

Kohl's; Rochester Hills (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Kohl's is seeking an experienced Supervisor to lead and coach a team at the Rochester Hills store. You will guide associates in delivering a fast, accurate checkout and exceptional customer service, while ensuring adherence to company protocols and merchandising standards.

You will drive performance on POS transactions, training, and daily cash processes, with a focus on integrity, teamwork, and customer satisfaction in a dynamic retail environment.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Skills

Supervising teams

Communication skills

Flexible availability

Job description

Kohl's is seeking an experienced Supervisor to lead and coach a team at the Rochester Hills store. You will guide associates in delivering a fast, accurate checkout and exceptional customer service, while ensuring adherence to company protocols and merchandising standards.

You will drive performance on POS transactions, training, and daily cash processes, with a focus on integrity, teamwork, and customer satisfaction in a dynamic retail environment.