Customer Service Supervisor: Lead & Coach for Fast, Top-Notch Service

Kohl's; Pickerington (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Kohl's in Pickerington, OH seeks a dedicated Store Supervisor to lead and coach associates, ensuring fast, accurate service and strong store execution. You’ll supervise daily operations, train staff on POS and customer service standards, and uphold Kohl’s brand and merchandising guidelines.

Responsibilities include inventory control, cash handling, opening/closing tasks, and driving KPIs while maintaining a safe, inclusive team culture.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead and coach associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Team supervision

Communication skills

Flexible schedule

Retail experience

Job description

Kohl's in Pickerington, OH seeks a dedicated Store Supervisor to lead and coach associates, ensuring fast, accurate service and strong store execution. You’ll supervise daily operations, train staff on POS and customer service standards, and uphold Kohl’s brand and merchandising guidelines.

Responsibilities include inventory control, cash handling, opening/closing tasks, and driving KPIs while maintaining a safe, inclusive team culture.